Price List for Services

Customer support, IT services, consulting, training

Receive a free consultation as a user of Merit Aktiva or Merit Palk.

Call us on business days from 9:00 to 17:00 on +372 776 9333, or send an e-mail to: klienditugi@merit.ee.

IT services and support contracts

Do your systems need developing? Or have you run into a technical issue? Our IT specialists are here to help you on-site or remotely, to ensure the best price and the fastest reaction times. Support services are provided either through a support contract or as standalone services.

A standard support contract includes the following:

  • Periodic inspections of the computer system once a month or once a quarter.
  • Computer and file system checks and optimisation.
  • Virus and spyware scanning, as well as antivirus software updates.
  • Inspections, updating and troubleshooting of your system software.
  • Computer consultations.
  • Installation of new devices and software.
  • System failure recoveries.
  • Computer network maintenance and setups.
  • Remote administration.
  • Service maintenance.
  • Recommendations for the purchasing of new devices.

All of the above services can also be ordered separately.

Service prices

 Price excl. VATPrice incl. VAT
Software consultation
       in client's office60/hour72/hour
       in our office50/hour60/hour
Accounting assistance
via a remote desktop connection
50/hour60/hour
Consultation over phone and analysis of the client's data from the backup50/hour60/hour
Restoring a Merit Aktiva (Windows version) or Merit Palk backup copy from the Amazon server
up to three copies – for every additional copy add 10 euros
2024
IT services
device installations, removing viruses, operation systems and system software installations, network installations, etc.
50/hour60/hour
Driving to client's location
from the location of the consultant
0,50/km0,60/km

 

  • The listed prices are valid on business days from 8:00 to 17:00.
  • On business days from 6:00 to 8:00 and from 17:00 to 22:00, the rates are multiplied by 1.5.
  • At night from 22:00 to 6:00, the rates are multiplied by 3.
  • On weekends and state holidays, the rates are multiplied by 2.
  • The minimum time for time-based jobs is half an hour.