Customer support, IT services, consulting, training
We offer free consultations via telephone and e-mail to users of Merit Aktiva and Merit Palk.
The service is available on business days from 9:00 to 17:00 via telephone on 776 9333 and klienditugi@merit.ee.
IT services and support contracts
If your computer system requires development or some technical problems require solution, our IT specialists are ready to help you. In order to use our services, you must conclude a support contract or order services according to necessity. The biggest part of works is done via remote administration, which ensures fast reaction and lower price. Services are paid for on the basis of the hourly rate of 50 euros + value added tax.
Depending on specific arrangements, a standard support contract normally includes the following services:
- Periodic inspection of the computer system once a month or once a quarter, depending on your choice.
- Check and optimisation of the computer and file system.
- Viruses and spyware check, updating of the antivirus software.
- Inspection, updating, and troubleshooting of the system software.
- Computer consultations via telephone.
- Addition of new devices and installation of software.
- Correction of computer system failures.
- Consultations in the field of computer system use.
- Maintenance and setup of the computer network.
- Remote administration via the Internet.
- Maintenance of services.
- Recommendations for purchase of new devices.
All services can also be ordered as a single order. Additionally, we sell and install computers and other devices related to them.
Service pricing
| Price excl. VAT | Price incl. VAT | |
|---|---|---|
| Software consultation | ||
| in client's office | 60/hour | 72/hour |
| in Merit Tarkvara office | 50/hour | 60/hour |
| Bookkeeper's help over remote desktop connection | 50/hour | 60/hour |
| Consultation over phone and analysing client's data from backup | 50/hour | 60/hour |
| Restoring Merit Aktiva (Windows version) or Merit Palk backup copy from Amazon servers up to three copies, every additional copy adds 10 euros | 20 | 24 |
| Reopening Merit Aktiva or Merit Palk monthly licence will be added to the first monthly invoice, if the previous licence was ended less than 10 months before renewal | 20 | 24 |
| IT services device installation, removing viruses, operation systems and system software installation, network installation etc. | 50/hour | 60/hour |
| Driving to client's location starting from consultant location, not in the same city | 0,50/km | 0,60/km |
- Prices of the services listed above are valid on business days from 8:00 to 17:00.
- On business days from 6:00 to 8:00 and from 17:00 to 22:00 the time rates are 1.5 times higher.
- At night from 22:00 to 6:00 the time rates are 3 times higher.
- At weekends and on state holidays the time rates are 2 times higher.
- The minimum amount of time paid for time-based jobs is half an hour.